1st Shot Auto Glass – Limited Warranty
1st Shot Auto Glass, LLC warrants installation of new automotive glass to be free from defects in material and workmanship upon delivery, subject to the Limited Warranty. Any problems caused by installation error, such as wind and water leaks, loose moldings, and some types of stress cracks, will at the option of 1st Shot Auto Glass, LLC, be repaired or replaced at no cost to you. This Limited Warranty is valid for as long as you own your vehicle. To claim this Limited Warranty, you must present your invoice as proof of repair or replacement by 1st Shot Auto Glass, LLC. This Limited Warranty does NOT cover leakage or stress cracks caused by preexisting rust, structural damage, or other damage caused by vandalism or impact with foreign objects. If you request a repair of a rock chip, you agree that the glass is already damaged, therefore 1st Shot Auto Glass shall not be responsible for breakage that occurs in attempting such repairs.
Repair or replacement of your windshield as provided under this Limited Warranty is your exclusive remedy. This exclusive remedy will not be deemed to have failed of its essential purpose so long as 1st Shot Auto Glass, LLC is willing and able to repair or replace the automotive glass installed. This Limited Warranty is in place of all other warranties expressed or implied, statutory or otherwise, including without limitation, warranties of merchantability and fitness for a particular use. 1st Shot Auto Glass, LLC makes no warranties of any kind and any repair or attempt to repair the automotive glass installed by anyone other than 1st Shot Auto Glass, LLC. automatically voids this Limited Warranty. Any oral or written statement concerning the automotive glass installed inconsistent with this Limited Warranty shall be of no force or effect. For your convenience, if your check is dishonored or returned for any reason, this merchant will electronically debit your account for the amount of the check plus a processing fee of $25.00 (or legal limit) plus any applicable sales tax.
Frequently Asked Questions
Most frequent questions and answers
Do you offer auto glass services in my area?
Our auto glass repair and replacement services are available to the entire Phoenix metropolitan area. We are strictly a free mobile service. This helps keep our prices down significantly due to the lack of in-shop overhead.
What are your office hours?
Office hours are 7:00 a.m. to 6:00 p.m. Monday through Friday, 8:00 a.m. to 1:00 p.m. on Saturdays, and closed on Sundays. Installs are Monday to Saturday, due to no glass availability on Sundays.
Do you warranty your work?
Yes, we offer a lifetime warranty on the glass for as long as you own your vehicle, and craftsmanship (air noise, water leaks, etc.)
What payment methods do you accept?
Cash, business checks, and all major credit cards.
Can you replace my sunroof glass?
In most cases, yes. We do not typically repair any part of a sunroof assembly (your sunroof does not operate properly,) although we have done so in the past.
Do I need to contact my insurance agent before filing a claim for auto glass repair or a windshield replacement?
No, as long as you have your policy number on hand. We will require the policyholder to do a three-way phone call when filing the initial claim with the insurance company which can typically take anywhere from five to fifteen minutes.
Must I use the glass shop recommended by my insurance company?
No. The State of Arizona, by law, gives the consumer the right to choose which auto glass shop repairs their car. The insurance company will most likely attempt to steer the work to one of their cheaper “participating” auto glass shops. You don’t have to use the shop your insurance company tries to steer you to. They may also tell you that they won’t warranty our work, however, we do.