What California SB988 Means for Auto Glass Customers and Independent Shops

What California SB988 Means for Auto Glass Customers and Independent Shops

The auto glass industry has been facing increased scrutiny regarding insurance steering and consumer choice. Recently, California passed Senate Bill 988 (SB988), legislation aimed at protecting drivers and independent auto glass shops from unfair insurance practices.

While this law applies specifically to California, it highlights an important issue that affects drivers everywhere — including here in Arizona.

What Is California SB988?

California SB988 is legislation designed to protect consumers from insurance steering practices. Insurance steering occurs when an insurance company directs or pressures a policyholder to use a specific auto glass provider.

The intent behind SB988 is to:

• Protect a customer’s right to choose their own auto glass shop

• Increase transparency in the claims process

• Support independent auto glass businesses

• Promote fair competition in the industry

For a detailed breakdown of the legislation, you can review the Independent Glass Association’s official summary of SB988 here:

👉 Independent Glass Association’s SB988 Overview
https://www.iga.org/independent-glass-association-califronia-SB988.html

Why Consumer Choice Matters

Your windshield is a structural safety component of your vehicle. Proper installation affects:

• Airbag deployment

• Roof crush protection

• ADAS camera calibration

• Overall vehicle integrity

When drivers are steered toward a specific company by an insurance representative, the decision may not always prioritize safety or quality.

Consumers should have the right to choose a qualified, trusted, and locally accountable auto glass provider.

Does This Affect Arizona Drivers?

While SB988 is California law, the broader conversation about consumer rights and insurance steering is relevant nationwide.

In Arizona:

• You have the legal right to choose your auto glass repair provider.

• Insurance companies cannot require you to use a specific shop.

• You are allowed to select a local, independent company for windshield replacement or auto glass repair.

At 1st Shot Auto Glass in Mesa, Arizona, we support transparency, fair business practices, and customer-first service.

Supporting Independent Auto Glass Shops

Independent auto glass shops play an important role in local communities by:

• Providing personalized service

• Ensuring proper safety standards

• Offering mobile windshield replacement services

• Supporting the local economy

Industry legislation like SB988 highlights the importance of protecting consumer choice and maintaining fair competition in auto glass repair and windshield replacement services.

Know Your Rights Before Filing an Auto Glass Claim

Before scheduling your next windshield replacement, remember:

✔ You have the right to choose your shop
✔ You can ask questions about installation standards
✔ You can request OEM or high-quality replacement glass
✔ You can work with a trusted local provider

If you need windshield replacement in Mesa, AZ or surrounding areas, 1st Shot Auto Glass is here to help guide you through the process safely and transparently.