Liberty Mutual customers can request their preferred auto glass repair facility. We can assist with a three-way claims call, review your available glass coverage and deductible, and help coordinate the necessary repairs or replacement.
Whether you’re dealing with a small rock chip, cracked windshield, or broken vehicle glass, we’ll help determine the appropriate service and explain the next steps before scheduling.
How to File a Liberty Mutual Glass Claim
1. Start Your Glass Claim
Contact 1st Shot Auto Glass for assistance, or begin your claim through Liberty Mutual’s online claims center.
Have your policy number, contact information, vehicle details, and the approximate date and cause of the glass damage available.
2. Verify Coverage and Choose Your Glass Shop
Liberty Mutual coordinates glass claims through Safelite, but you can request 1st Shot Auto Glass as your preferred repair facility.
We can help with a three-way claims call, confirm your applicable glass deductible, and assist with any required authorization.
3. Determine Repair or Replacement
If your windshield has a small chip, we’ll assess whether a repair is appropriate. Larger cracks, extensive damage, or certain safety concerns may require a complete windshield replacement.
We’ll also verify the correct glass and any factory-equipped safety features.
4. Schedule Your Mobile Service
Once coverage and authorization are confirmed, we’ll coordinate your appointment at your home, workplace, or another suitable location throughout our Arizona service area.
If your vehicle requires ADAS calibration following windshield replacement, we’ll help coordinate that service as well.
Does Liberty Mutual Cover Windshield Replacement in Arizona?
Many Liberty Mutual customers carry comprehensive auto insurance coverage, which may help cover windshield replacement caused by non-collision damage such as:
- Rock chips
- Highway debris
- Cracks
- Flying gravel
- Construction debris
- Storm-related damage
Depending on your individual policy and deductible, comprehensive insurance coverage may help reduce out-of-pocket expenses for windshield replacement services and required ADAS recalibration procedures.
Arizona freeways and desert driving conditions often increase the likelihood of windshield damage, especially throughout Mesa, Phoenix, Chandler, Gilbert, Scottsdale, and surrounding communities.
Mobile Windshield Replacement & Chip Repair
1st Shot Auto Glass brings professional windshield replacement and chip repair directly to your home, workplace, or another suitable location throughout Mesa, Phoenix, Gilbert, Chandler, Scottsdale, and surrounding communities.
Whether your Liberty Mutual claim involves a repairable rock chip or a windshield requiring replacement, we’ll help determine the appropriate service and verify the correct glass for your vehicle.
Our installations include quality materials, careful preparation, and a lifetime workmanship warranty. We also coordinate ADAS calibration when required.
What Goes Into a Safe Glass Replacement
Glass Matched to Your Vehicle
We verify the correct replacement glass and factory-equipped features, including sensors, cameras, and heating elements.
Professional Installation & Warranty
Quality materials, proper installation techniques, and our lifetime workmanship warranty.
ADAS Calibration When Required
Vehicles with windshield-mounted safety cameras may require static, dynamic, or dual ADAS calibration after replacement.
When ADAS calibration is required following windshield replacement, insurance coverage may be available as part of an approved Liberty Mutual glass claim. Coverage and authorization depend on your individual policy and vehicle requirements.
Frequently Asked Questions
Does comprehensive insurance cover windshield replacement in Arizona?
Comprehensive auto insurance commonly covers windshield damage caused by rocks, road debris, weather, vandalism, and other non-collision events. Your deductible and available glass coverage depend on your individual policy. Some Arizona policies include full glass coverage with no deductible, while others apply a comprehensive deductible.
Can I choose my own auto glass company?
Yes. Under Arizona Revised Statute § 20-469, you generally have the right to choose your preferred auto glass repair facility unless your insurance contract specifies otherwise.
If your insurance company recommends a particular glass company, it must inform you of this right. A.R.S. § 20-469.01 also requires third-party glass claims administrators to disclose your right to choose when recommending a facility.
You may request 1st Shot Auto Glass as your preferred installer, even if another provider is recommended. Coverage, authorization, glass options, and payment remain subject to your policy and claim approval.
Is ADAS calibration typically included with an insured windshield replacement?
Typically, yes. When ADAS calibration is required after an approved windshield replacement, it is generally included as part of the glass claim. Coverage remains subject to the individual policy and claim approval.
1st Shot Auto Glass coordinates windshield replacement and required camera calibration, with both services typically completed at your home or workplace.
Do I need to visit a shop?
Usually, no. 1st Shot Auto Glass coordinates mobile windshield replacement and required ADAS calibration at your home, workplace, or another suitable location.
Most customers never need to bring their vehicle to a shop. Occasionally, a vehicle’s calibration requirements or a customer’s schedule may call for different arrangements. We’ll discuss any special requirements before scheduling.
Can you help with the insurance claim process?
Yes. 1st Shot Auto Glass can guide you through the auto glass insurance claim process and help request and confirm that 1st Shot Auto Glass is assigned to your claim for your windshield, side window, back glass, or other covered auto glass replacement.
We begin by gathering the policyholder’s name, telephone number, address associated with the policy, vehicle identification number (VIN), and insurance policy number.
We then place a three-way call with the insurance company or glass claims administrator. The policyholder must participate because the insurance company needs to verify the claim and receive authorization directly from the insured. We remain on the call to provide the necessary glass information and request that 1st Shot Auto Glass be assigned to the job.
Once the call is completed, the claim may be ready for scheduling or the insurance company may require a photo inspection.
Will I need to complete a photo inspection?
It depends on the insurance company and the individual claim. Some claims can be scheduled immediately after the authorization call, while others require the policyholder to complete a guided photo inspection through a secure link sent by text message.
When an inspection is required, the guided process typically asks for four photographs:
- A photo of the front of the vehicle
- A photo of the DOT and manufacturer marking in a lower corner of the windshield
- A photo of the rear of the vehicle showing the license plate
- A close-up photo of the damage with the policyholder holding a quarter beside it for size reference
During the guided process, the policyholder will also be asked to select the location of the windshield damage on the screen.
The inspection link and exact instructions may vary. After the required photos are submitted and the claim is cleared for service, 1st Shot Auto Glass can confirm the correct windshield and schedule the replacement.
Why might Safelite Solutions be involved in my insurance claim?
Safelite Solutions serves as a third-party glass claim administrator for many insurance companies. Its involvement does not necessarily require you to use Safelite AutoGlass for the replacement. You can request that 1st Shot Auto Glass be assigned as your preferred auto glass company, subject to policy and claim approval.