Have American Family Insurance and need windshield or auto glass replacement in Arizona? 1st Shot Auto Glass can help you navigate the glass claim process, verify your available coverage, and arrange convenient mobile service.
We serve Mesa, Phoenix, Gilbert, Chandler, and surrounding communities. Whether your vehicle needs a windshield, rear window, or side door glass replacement, we’ll help you understand your options and coordinate the next steps.
You can request 1st Shot Auto Glass as your preferred repair facility when filing your American Family glass claim.
How American Family Glass Claims Work
1. Contact 1st Shot Auto Glass
Call us with your vehicle information and a description of the damage. We can help initiate a three-way call with American Family Insurance to verify your glass coverage.
2. File Your Claim and Request Our Shop
American Family works with Safelite to coordinate glass claims. You can call 800-692-6326 or use the MyAmFam app to start your claim.
Have your policy number, vehicle year, make, model, VIN, and date of damage available. Let the claims representative know you’d like 1st Shot Auto Glass to perform the replacement.
3. Schedule Your Mobile Installation
Once coverage and authorization are confirmed, we’ll arrange the correct glass and schedule service at your home, workplace, or another suitable location.
We can also help coordinate any required ADAS calibration after windshield replacement.
Mobile Auto Glass Service — We Come to You
No need to rearrange your day around a trip to a glass shop. 1st Shot Auto Glass provides professional mobile windshield, rear glass, and side window replacement throughout Mesa, Phoenix, Gilbert, Chandler, and surrounding communities.
We bring the equipment and materials to your location, verify the correct glass for your vehicle, and perform the installation with careful attention to workmanship and safety.
What to Expect From Your Glass Replacement
Glass Matched to Your Vehicle
We verify the correct replacement glass and factory-equipped features, including sensors, cameras, and heating elements.
Professional Installation & Warranty
Quality materials, proper installation techniques, and our lifetime workmanship warranty.
ADAS Calibration When Required
Vehicles with windshield-mounted safety cameras may require static, dynamic, or dual ADAS calibration after replacement.
Ask About Up to $450 Cash Back
Eligible insurance-approved windshield replacements may qualify for up to $450 cash back through 1st Shot Auto Glass.
Offers depend on claim approval, insurance coverage, vehicle requirements, and replacement details. We’ll explain any available promotion before scheduling.
Frequently Asked Questions
Does comprehensive insurance cover windshield replacement in Arizona?
Comprehensive auto insurance commonly covers windshield damage caused by rocks, road debris, weather, vandalism, and other non-collision events. Your deductible and available glass coverage depend on your individual policy. Some Arizona policies include full glass coverage with no deductible, while others apply a comprehensive deductible.
Can I choose my own auto glass company?
Yes. Under Arizona Revised Statute § 20-469, you generally have the right to choose your preferred auto glass repair facility unless your insurance contract specifies otherwise.
If your insurance company recommends a particular glass company, it must inform you of this right. A.R.S. § 20-469.01 also requires third-party glass claims administrators to disclose your right to choose when recommending a facility.
You may request 1st Shot Auto Glass as your preferred installer, even if another provider is recommended. Coverage, authorization, glass options, and payment remain subject to your policy and claim approval.
Is ADAS calibration typically included with an insured windshield replacement?
Typically, yes. When ADAS calibration is required after an approved windshield replacement, it is generally included as part of the glass claim. Coverage remains subject to the individual policy and claim approval.
1st Shot Auto Glass coordinates windshield replacement and required camera calibration, with both services typically completed at your home or workplace.
Do I need to visit a shop?
Usually, no. 1st Shot Auto Glass coordinates mobile windshield replacement and required ADAS calibration at your home, workplace, or another suitable location.
Most customers never need to bring their vehicle to a shop. Occasionally, a vehicle’s calibration requirements or a customer’s schedule may call for different arrangements. We’ll discuss any special requirements before scheduling.
Can you help with the insurance claim process?
Yes. 1st Shot Auto Glass can guide you through the auto glass insurance claim process and help request and confirm that 1st Shot Auto Glass is assigned to your claim for your windshield, side window, back glass, or other covered auto glass replacement.
We begin by gathering the policyholder’s name, telephone number, address associated with the policy, vehicle identification number (VIN), and insurance policy number.
We then place a three-way call with the insurance company or glass claims administrator. The policyholder must participate because the insurance company needs to verify the claim and receive authorization directly from the insured. We remain on the call to provide the necessary glass information and request that 1st Shot Auto Glass be assigned to the job.
Once the call is completed, the claim may be ready for scheduling or the insurance company may require a photo inspection.
Will I need to complete a photo inspection?
It depends on the insurance company and the individual claim. Some claims can be scheduled immediately after the authorization call, while others require the policyholder to complete a guided photo inspection through a secure link sent by text message.
When an inspection is required, the guided process typically asks for four photographs:
- A photo of the front of the vehicle
- A photo of the DOT and manufacturer marking in a lower corner of the windshield
- A photo of the rear of the vehicle showing the license plate
- A close-up photo of the damage with the policyholder holding a quarter beside it for size reference
During the guided process, the policyholder will also be asked to select the location of the windshield damage on the screen.
The inspection link and exact instructions may vary. After the required photos are submitted and the claim is cleared for service, 1st Shot Auto Glass can confirm the correct windshield and schedule the replacement.
Why might Safelite Solutions be involved in my insurance claim?
Safelite Solutions serves as a third-party glass claim administrator for many insurance companies. Its involvement does not necessarily require you to use Safelite AutoGlass for the replacement. You can request that 1st Shot Auto Glass be assigned as your preferred auto glass company, subject to policy and claim approval.